MSI Warranty Extension Program

Take advantage of MSI's Extended Warranty. We are delighted to bring you our MSI Warranty Extension Program, this is our premium service plan to maximize the benefits of our service quality. Enjoy a special privilege that ensures you keep using MSI products covered under the special extended warranty program.

We recommend you to purchase the MSI Warranty Extension - for more information, please read below.

Description

MSI offers warranty extensions for the following MSI product groups:

  • Notebook (1 year - £104,00, 2 years - £216,00)
  • Desktop-PC (1 year - £104,00, 2 years - £216,00)
  • All-In-One PC (1 year - £104,00, 2 years - £216,00)

Key benefits:

  • 1 year or 2 years of additional warranty after the manufacturer’s warranty expires
  • Direct Support from MSI
  • High priority repair

Requirements for purchase:

  • MSI Warranty Extension must be requested within 6 months after purchase
  • Warranty can be extended depending on the chosen option: 1 year or 2 years
  • Only eligible for customers who purchased the MSI product in the EU

Payment:

  • The warranty extension is activated after receiving the payment by bank transfer or by PayPal
  • After payment if finished, Customer receives a special certificate as proof of the warranty extension

You can download the complete documentation for the MSI warranty extension program here as a PDF.

MSI Warranty Extension Policy

● The Warranty Extension has to be requested within 6 months from the original purchase date of the product (invoice date) and can only be granted to customers who have purchased the MSI product within the EU.

● The extension of the warranty period commences with the expiry date of the original warranty period of the product.

● A repair during the period of the warranty extension does not lead to a renewed extension of the warranty period.

● After the purchase, MSI will provide you with a warranty extension document via e-mail - a proof of warranty extension purchase.

● The warranty extension period is effective from the expiration of the original warranty period and will last for one or two years. The scope of such a Warranty Extension will be limited to malfunctions that occur within the warranty period and under normal usage conditions. In any of the following conditions, whether the product is within the original warranty period or warranty extension Period, MSI may refuse to provide the maintenance service, or may request to pay for related parts and labor charges, as well as the shipping charges:

     ― Lack of proof of warranty extension

     ― The complete unit or parts of the product has gone beyond the warranty period;

     ― Any breakdown or damage caused by non-compliance of regulations stated in the user manual, or improper packaging, storage and use;

     ― Any breakdown or damage caused by installation, repair, modification or removal (signs of breakage, damage or loss of the product compliance label) performed by service centers or personnel not authorized by MSI;

     ― Errors or damage caused by the use of third-party products or third-party spare parts;

     ― Serial number pasted on a complete unit or the parts are broken, defective or do not tally with the mainframe;

     ― Any breakdown or damage caused by accidental factors or man-made reasons (including computer virus, moving, compression, scratch (scrape), hit, crash, high temperature, high humidity, water inflow, use of inapplicable voltage, non-factory battery and transformer, stain, corrosion, etc.);

     ― Any breakdown or damage caused by the use of pirate software;

     ― Any scrape (scratch), liquid leak, crack, etc. on the LCD screen surface;

     ― Any breakdown or damage caused by natural disasters and human calamities (such as earthquake, fire, riot, etc.)

● Notebook / AIO PC battery and other free accessories or bundles (e.g. mouse, keyboard, headset) are regarded as consumable parts and are not covered by Warranty Extension Program.

● The warranty extension is being sold in selected European countries.

● The Warranty Extension Period is valid in Europe.

● The Warranty Extension doesn't apply to international warranty, the warranty extension is only valid for the country where the purchase was done.

● The Warranty Extension Program may offer additional comprehensive service and support. However, such additional comprehensive support shall be subject to domestic subsidiary policies of such country and may vary in different situations.

● MSI will not return any spare part of the notebook that has been replaced as part of the extended warranty service.

● In case of a problem with repair during the extended warranty period MSI guarantees money return - 40% of selling value.

● Both ways transportation cost is covered by MSI.

● The warranty extension includes, in case event of justified claims, a free pick-up and return service.

● The buyer's rights under the applicable national or European legislation are not affected by this extended warranty.

● MSI is not liable for the loss of stored data in the case of products that are under this guarantee extension or for products outside the guarantee extension. As part of the extended warranty, MSI is not liable for damage to property, downtime, rental or rental equipment, travel expenses, lost profits, or the like; MSI's liability is limited to the maximum purchase price of the product.

● Software errors, data loss or data recovery are not covered by the warranty extension.

● In case service will exchange the device for another one there is a possibility to transfer the warranty extension. Should the device be exchanged by the reseller, customer should provide MSI with a document to confirm the exchange. Such document have to include the serial number of the original device and the serial number of the new device.

For more details please contact us under the following e-mail address: we@msi.com

Right of withdrawal

According to the law from 30 May 2014 on consumer’s rights:

Art. 27
The consumer, who entered a contract on distance or out of enterprise office, can resign from the contract within 14 days without including the reason or incurring the costs, except for the costs specified in art. 33, art. 34 par. 2 and art. 35.

Art. 28
The term of the withdrawal from the contract starts:

1.For the contract, in completion of which the entrepreneur gives out the item being obligated to convey its ownership – from transferring the item to the possession of the consumer or mentioned by the consumer third party person other than the carrier, (…)

Art. 29
1.If the consumer has not been informed about the right of the withdrawal from the contract, the right expires after 12 months from the date of the expiration of the term, referred to in art.27

2.If the consumer has been informed by the entrepreneur about the right of the withdrawal from the contract before the expiration of the term, referred to in par. 1,  the term of the withdrawal of the contract expires after 14 days from the provision to the consumer the information about the right.

Art. 30
1.The consumer can withdraw the contract by submitting the statement on the withdrawal of the contract. (…)

2.To keep the term the statement has to be sent before the expiration of the term.(…)

Art. 33
If the consumer has chosen a way of delivery which is different from the standard cheapest way of delivery offered by the entrepreneur, the entrepreneur is not obligated to refund the consumer the additionally incurred costs.

Art. 34
1.The consumer is obligated to return the item of the entrepreneur (…) not later than 14 days from the day of the withdrawal of the contract, unless the entrepreneur has offered to pick it up by themselves. To keep the term the item has to be sent before its expiration.

2.The consumer incurs only the direct costs of the item refund, unless the entrepreneur has agreed to incur it or has informed the consumer about the necessity to incur the costs.(…)

4.The consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond of what is necessary to establish the nature, characteristics and functioning of the item, unless the entrepreneur has not informed the consumer about the right to withdraw from the contract (...).

Art. 35
If the consumer executes the right to withdraw from the contract after submitting a request in accordance with art. 15 par. 3 and art. 21 par. 2 is obligated to pay for the services fulfilled until the withdrawal from the contract. "

Withdrawal from the contract can be made using the form to be downloaded here.

The signed form should be sent by e-mail to the address we@msi.com or by post to the following address:

MSI Polska Sp. z o.o.
ProLogis Park Wrocław
Magazynowa 1, Bielany Wrocławskie
55-040 Kobierzyce

Information on the processing of personal data

On May 25, 2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and the repeal of Directive 95/46 / WE (referred to as "GDPR", "GDPR").

Below, we present information on the processing of your personal data in connection with your use of the warranty extension service by MSI Polska Sp z o.o.

The administrator of personal data is MSI Polska Sp z o.o. with headquarter in Bielany Wrocławskie at ul. Magazynowa 1

The data controller has appointed the Data Protection Officer, e-mail: grzegorzmorgiel@msi.com

Personal data will be processed for the purpose of:
1. Implementation of the purchase of the extended warranty service via the website, e-mail or written order to the company's address.

2. Direct marketing concerning own products carried out in electronic form, constituting the so-called the legitimate interest of MSI Polska Sp z o.o .. Data for these purposes will be processed on the basis of art. 6 sec. 1 lit. b), c) and f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 /EC ( GDPR);

3. After expressing a separate consent, pursuant to Art. 6 par. 1 lit. a) GDPR, data may also be processed for the purpose of sending commercial information by electronic means or making telephone calls for direct marketing purposes - in connection with art. 10 par. 2 of the Act of July 18, 2002 on the provision of electronic services or art. 172 par. 1 of the Act of July 16, 2004 - Telecommunications Law, including those managed as a result of profiling.

On our websites, we use technologies such as cookies and similar to collect and process operational data in order to personalize the content shared, analyze traffic and adjust it to the needs and convenience of users.

Personal data processed for purposes related to the implementation of purchases will be processed for the period necessary to carry out purchases and orders, after which the data subject to archiving will be stored for the period appropriate for the limitation of claims, i.e. 10 years. Personal data processed for marketing purposes covered by the consent declaration will be processed until the consent is revoked.

The data subject has the right to access their personal data and the right to rectify, delete, limit processing, the right to transfer data, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

In accordance with recital 70 of the preamble to the GDPR, the data subject has the right to object to the processing of personal data on the basis of a legitimate interest presented as a goal in point 3 sec. a) of this Information.

If it is found that the processing of personal data violates the provisions of the GDPR, the data subject has the right to lodge a complaint with the President of the Personal Data Protection Office.

Providing personal data is voluntary, however, providing marked personal data is a condition for placing an order, and the consequence of not providing them will be the inability to order the service.

Personal data will also be processed in an automated manner in the form of profiling pursuant to art. 6 sec. 1 lit. f) GDPR. The consequence of profiling will be the analysis or prediction of purchasing preferences as part of the marketing of own products.

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